Refund Policy
We want you and your pet to be completely happy with your purchase. Here's our policy:
30-Day Returns
We accept returns within 30 days of delivery. Items must be unused, in the same condition received, and in original packaging to be eligible.
How to Start a Return
Email us at support@hustledept.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions. Please do not send items back without first contacting us — we cannot process unauthorized returns.
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, we'll replace it at no charge. Email us at support@hustledept.com with a photo of the damage and your order number.
Non-Returnable Items
- Items returned more than 30 days after delivery
- Used or opened items (unless defective)
- Items not in original condition or packaging
Late or Missing Refunds
If you haven't received your refund after 10 business days, check your bank account and contact your credit card company first — posting can take time. Still need help? Email support@hustledept.com.